Frequently Asked Questions

Before contacting support, you may find answers on our FAQ page regarding:

• subscriptions
• free trials
• cancellations
• account access
• supported devices
• privacy questions

 View FAQ Page 

Subscription Support

If your subscription was purchased through:

• Apple App Store → Manage through Apple subscription settings
• Google Play → Manage through Google Play subscription settings

Please note that refunds and billing issues may be subject to Apple or Google policies.

Report a Technical Issue

When reporting a problem, please include:

• your device type
• operating system version
• app version
• screenshots if possible
• a brief description of the issue

This helps us resolve problems faster.

Feedback & Suggestions

We’re always working to improve Just Break the Loop and appreciate your ideas and feedback.